Our factory seconds have minor cosmetic flaws that do not affect the item's performance. Flaws may include mismatched surface finishes, scratches, and oil marks. They are just not pretty enough to sell through normal retail. Of course these cosmetics flaws will not show once the stove has been used a few times. Our factory seconds all carry our forever happiness guarantee. All stoves will come with a Storage Sleeve but our 2nds may not come with the outer cardboard packaging.